FAQ,s
When will I receive my order?
We strive to deliver your order as quickly as possible. Typically, orders are shipped within 1-2 business days from our warehouse. Depending on your location, delivery can take between 3 to 15 days. We appreciate your patience and understanding.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a Tracking number within 1-2 days. You can track your order using this number on our Tracking Page. If you encounter any issues while tracking, feel free to contact us at Support@natriel.com
Why is my order being shippedin different packages?
To ensure the fastest delivery, your items may be shipped from different warehouses depending on availability. If certain items in your order are in high demand, they might be shipped separately to avoid delays. Rest assured, you will receive all your items promptly.
How can I cancel my order?
You can cancel your order before it has been shipped. Once your order has shipped, cancellations are no longer possible. However, you can initiate a return once the item has been delivered. For more details, refer to our Cancellation Policy.
What is your return policy?
We offer a 5-day return policy. You can return any eligible item within 5 days of receiving it. The product must be in its original condition, unused, and with all tags and packaging intact. To initiate a return, please contact us at Support@natriel.com.
How will I receive my refund?
Refunds will be processed within 7-10 business days once we receive and inspect the returned product. If you paid online, the refund will be credited to your original payment method. For Cash on Delivery (COD) orders, we will request your bank details to process the refund.
Are the products on Natriel handmade?
Yes! Natriel products are handcrafted by skilled artisans from various regions. Each piece reflects traditional craftsmanship and carries the uniqueness of handwork, making your purchase one of a kind.
How can I care for my Natriel products?
Care instructions vary depending on the material and craftsmanship of each product. We recommend checking the specific care instructions provided with your purchase. If you have any additional questions, feel free to reach out to us at Support@natriel.com.
How can I contact Natriel for further inquiries?
We’re here to help! You can reach us via email at Support@natriel.com for any questions or concerns.
